FAQ

  • Rental request

    Quotes do not guarantee availability of equipment. To secure a reservation we require a copy of DL/ Govt ID, signed rental agreement, and a 50% non-refundable reservation fee. A valid credit card stored on file is required regardless of payment method choice. The balance of the order is due in full 48 hours days prior to the scheduled delivery date.

  • Form of Payment

    We accept Credit Card (Visa, MasterCard, Discover, and American Express), ACH transfer, and check.

    ACH transfers and check payments must be submitted 4 business days prior to delivery/pickup date. Payments that are not cleared by delivery/pickup date WILL CAUSE DELAYS IN RESERVATION.

    A valid credit card stored on file is required regardless of payment method choice.

    CC and ACH payments will incur additional processing fee. (Ask for details)

  • What if bad weather impacts my rental date?

    YOU ARE RESPONSIBLE FOR DETERMINING AND MAKING A DECISION ON THIS MATTER. Management will only deny setup if there is clear indication of safety hazards and inclement weather forecasts that supports this decision. Refer to “Revisions & Cancellation” section.

  • REVISIONS & CANCELLATION

    Customers have up until 2 days prior to delivery/pickup date to make adjustments, or changes to his order without additional fee. Within 48 hours of delivery date, items can only be added contingent upon its availability. Orders placed with delivery dates within 48 hours of delivery date will be charged the full balance upon placing an order and will incur a 15% rush order fee. Any cancellation of this agreement by Lessee must be in writing and will be effective only upon actual receipt by Lessor; Lessee is responsible for 75% of the total if the equipment has been loaded, 90% if the equipment has been delivered, and 100% if notice of cancellation by lessee is received by lessor after the equipment has been set-up.

    ALL REVISIONS AND CANCELLATION REQUESTS MUST BE SUBMITTED IN WRITNG TO INFO.SALES@GABARGAINPARTY.COM.

  • delivery fees

    Delivery fees vary by distance and order size. The term “delivery charges” describes round-trip delivery and pick-up and will also include any additional delivery costs such as difficult access & obstacle fees for hard-to-reach sites. Some full production deliveries require multiple or larger vehicles and additional staff and will therefore cost more.

    **delivery fees are subject to change based on factors such as fuel prices and rental needs. Contact us for specific details.

    Additional fees will increase your delivery cost if your venue requires us to return and collect items at a specified window of time or after hours. If your venue requires the use of an elevator, stairs, or we have to transport the items an excessive distance from our delivery truck to the event location, there will be additional fees/cost.

  • How long is the rental period??

    Rates are per day. If our schedule requires a setup before or breakdown after this time period, you will not be charged extra. For longer-term rentals, please contact us.

  • What if I have a rental equipment emergency after your business hours?

    Please call 404.798.3175

  • What if I don’t use some of my rental items?

    All items leaving our warehouse, whether by delivery or will call, are considered rented whether you choose to use the items or not. No credit or refund will be given for any reason.

  • What if I am not home on delivery or pick up?

    You or a “day of contact” must be available during the designated window for deliveries and pickups. If no one is available at the time our crew arrives to the location, we will attempt to contact you. After 15 min, we will have to reschedule delivery/ pickup service and an additional delivery/pickup fee will apply.

  • What happens if items are missing or damaged after the event?

    Remember you are responsible for the inventory you rent from us. Please treat it as if it were your own. For non-returned items, we will charge you accordingly for those items. All items are billed at replacement cost. Broken items will be examined by us and deemed repairable or not. We will communicate with you on those procedures.

  • Pickup Procedures:

    Rental items should be left on site in the same place and condition as we originally delivered them. If you added decorations or accessories to the designated rental equipment, please remove these items as our crew has no time to do so. If the pickup crew must spend additional time prepping for removal, additional charges will apply.

  • What size tent will I need for my event?

    There is not a simple answer for this question. You should take into account what type of setup you are planning inside your tent:

    Tables or cathedral/theater seating?

    Is this is a buffet dinner or sit-down?

    Dance floor?

    Space for a bar, DJ, gift table, cake table, and food? Do you have a stage?

    Are you using rectangle or round tables? Do you have a lounge area?

    The possibilities are infinite. We think it’s best to contact us with your event details and desires. We will help you determine the tent size best suited for your event.

  • Will the tent I need fit into my space?

    Keep in mind when choosing the area for your tent that we need space on all sides for anchoring. This means you should try to have at least 5′ extra on all sides. We can install the tent over small bushes and shrubs which then become part of the interior decorations. In some yards, space is readily available and fitting a tent will be obvious. In other locations with large trees, decks, or other special situations we will need to schedule a site visit (ask for details).

  • Can you install the tent on concrete, decks, or other hard surfaces?

    This is done on a case-by-case basis and will incur additional expenses above a standard tent install. Contact us for details.

  • What is included in the tent pricing?

    Setup & breakdown. Sidewalls are not included in your tent rental but are available at an additional cost. Ask for details.

  • Draping & Lighting

    Tent pole draping and lighting is available currently for our10’x10’, 10’x20’, 20’x20’ and 20’x40’ frame tents (more sizes coming available soon).

    Remember that lighting requires power so if your event is far away from a power source, a generator may be required. Generators can be supplied at a cost if supplemental power source is needed. Tent lighting is not included in the cost of your tent rental. The price for lighting varies based on complexity and labor involved and is often custom quoted to each event.

  • Can you put air conditioning or heat in my tent?

    We offer climate control options for our 20’x20’ and 20’x40’ tent only currently (more sizes coming available soon). We work with a number of suppliers in Georgia to provide this service. For more simple climate control, we offer several varieties of fans and heaters to help with ventilation for an additional charge.

    DO NOT USE ANY UNAUTHORIZED HEAT SOURCES UNDERNEATH TENT.

  • Linen FYI

    All linens will be inspected for damage upon return. There will be a charge for missing linens or damage such as: burns, tears, holes, candle wax and non-removable stains. Please make sure that candles, hot pans, or items with sharp edges are not set in direct contact with the linens. This includes anything that is potentially damaging due to heat, melting, cutting, etc.

    UNDER NO CIRCUMSTANCES SHOULD STAPLES BE USED ON LINENS, DRAPES, OR SKIRTING.

    Staples can cause permanent damage.

    Never put wet or even slightly damp linens in plastic bags, as mildew can form in minutes under these conditions.